Tim Statler | Technical Writer

Detail-oriented and forward-thinking technical writer with extensive experience writing technical documentation for diverse audiences, including software developers, internal teams, and external customers. Proven ability to understand and translate complex technical concepts into clear, concise, and user-friendly content across various formats. Adept at managing documentation life cycles, establishing internal style guides, and utilizing automation tools to streamline production processes while working collaboratively with subject matter experts and development teams to ensure the accuracy and effectiveness of technical content.

Portfolio

The following are my publicly available writing samples. Where public I have also written extensively for internal developer audiences at Cisco, Meta, and Google, which are mentioned here but are not publicly available.

Webex Embedded Apps

I created and maintained overviews, design guidelines, and API references for an SDK and JavaScript library that let web applications run inside Webex meetings and messaging spaces.

Cisco Security Cloud

I was the sole technical writer for the Cisco Security Cloud platform, which provided a unified customer experience across all Cisco cybersecurity products. This included public documentation (linked below) and internal documentation for a corresponding service and API used by Cisco product teams to obtain product subscription changes from upstream marketplaces.

Security Cloud Control User Guide: I wrote the user guide for Cisco Security Cloud Control, a web application where Cisco customers manage their product subscriptions, activate new product instances, and manage enterprises and users.
Identity Provider Integration Guide: I researched and wrote detailed procedures for integrating various identity provider services with Security Cloud Control's single sign-on solution, Security Cloud Sign On, using Security Assertion Markup Language (SAML).

Apcera compute platform

I wrote and maintained documentation for a multi-cloud container management system that included package management, virtual networking, and container runtime. The documentation included API references based on a Swagger/OpenAPI specification that I created and maintained, user guides, and tutorials. The following links are to archived versions of the documentation, as the company no longer exists (acquired by Ericsson).

Apcera Platform API Reference: I created the initial platform API reference for the Apcera Platform using an OpenAPI specification that I curated and maintained.
Apcera Platform API Recipes: I researched and wrote the API "recipes" for the Apcera Platform, which showed developers how to combine API calls to perform common platform tasks, including creating and managing jobs, packages, and networks
Events System API: I researched and wrote the API reference for the Apcera Platform's events system, which allowed users to subscribe to events in the platform and receive notifications when the events occurred.
Defining Routes: I wrote the user guide for defining routes in the Apcera Platform, which defines how HTTP requests are routed to applications ("jobs") running on the platform.
Creating and Using Virtual Routes: I researched and wrote the user guide for creating and using virtual networks in the Apcera Platform, which allowed users to create isolated networks for their applications.

Internal developer documentation

Cisco Security Business Group
I created and maintained a Swagger/OpenAPI specification for an internal service (Security Cloud) used by Cisco security product teams to receive customer orders from upstream marketplaces. I also created the corresponding customer-facing documentation for Security Cloud Control that enabled customers to manage their Cisco product tenants and perform other administrative tasks.: Meta DevInfra

I worked on an internal team at Meta that was responsible for documenting tools and processes used by Meta developers to manage all aspects of building, deploying, and maintaining the backend services used by Facebook, Instagram, and other properties. I researched and wrote documentation for an SDK that let developers quickly bootstrap new services in Python or C++, including package management, configure CI/CD, run tests, and deploy to production.